FAQs
1. What products are available on your website?
On our website, you will find a variety of eyewear products, including eyeglasses, sunglasses, contact lenses, and prescription lenses. We offer options for all age groups and styles to meet your specific needs.
2. Can I order glasses based on my prescription?
Yes! You can provide your prescription details on our website, and we will create accurate prescription glasses for you. If you need any assistance, our customer support is always available to help.
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3. Do your glasses come with a warranty?
Yes, our eyewear products come with a standard warranty covering manufacturing defects. You can read the terms and conditions of the warranty in the "Warranty" section on our website.
4. Do you offer delivery service?
Yes, we offer home delivery across Pakistan. You can place your order online, and we will deliver it to your address. Same-day delivery is also available in Karachi.
5. What is your return and exchange policy?
If you are not satisfied with your purchase or if there is any defect, you can return or exchange the product within 7 days. As per our policy, the product must be in its original condition.
6. Do you make custom sunglasses or eyeglasses?
Yes, we make custom sunglasses and eyeglasses. You can select your design, frame color, and lens type. Our experts will craft personalized eyewear for you.
7. Do I need a prescription for contact lenses?
Yes, you need a valid optometrist prescription for contact lenses. If you don’t have one, you can get a prescription from our store or through an online consultation.
8. Do you have branded eyewear available?
Yes, we offer international and local branded eyewear. You’ll find high-quality glasses from renowned brands that suit your style and budget.
9. Is your website secure? Are my payment details safe?
Absolutely, our website is secured with SSL encryption. Your payment details are completely safe, and we offer secure payment gateways such as Credit/Debit Cards and Cash on Delivery options.
10. What should I do if I want to track my order?
Once you place your order, you will receive a tracking number. You can track your order either on our website or via the courier service.
11. Do you provide prescription lenses as well?
Yes, we offer prescription lenses as well. You can submit your prescription details and choose the glasses frames, and we will make the perfect prescription lenses for you.
12. If I need help with an eyewear product, how can I contact you?
If you have any questions or need assistance, you can contact our Customer Support team. You can reach us via email or phone, and our team will be happy to assist you.